Never. We treat your data like a locked vault. When we are setting up your network or configuring your system, we are looking at IP addresses and signal strengths. Not your personal folders. We respect your privacy completely and stick strictly to the plumbing of your tech.
We keep it fair. If we walk in and find out the fix takes thirty seconds and zero tools, we aren't going to slap you with a predatory invoice. We believe in building long-term relationships, which means being honest about how simple a fix was ,not hiding behind complex jargon to justify an inflated bill.
If we walk into a situation where we genuinely can't find a solution or the hardware is just toast, we aren't going to charge you for the time spent chasing ghosts. We’ll be upfront about the limitation so you don't waste your money on a dead end.
If our fix didn't stick or our configuration slipped, we own it. We will jump right back on it to make it right, and you won't get billed a cent extra for us correcting our own work.
The only exception is if external chaos stepped in the second we left, like your fiber provider going down or a power surge frying your router. If that's the case, we'll run the diagnostics, show you exactly what failed, and help you get it sorted.